Parking Express Gatwick South - Customer Score

What is the Customer Score?

We go to great lengths to ensure we only work with car parks who strive to consistently offer the safest, best value, most efficient service in the UK. Your feedback allows us to monitor the service these car parks provide. This is why when you return from your trip, we ask you to fill out a quick email questionnaire about your parking experience. Each answer you give has a score attached to it. Your scores are added to our database. We average out all scores in our database so you can judge the high standards each car park strives to achieve.

What does the Customer Score mean?

The average customer score gives a quick idea of how our customers rate a particular car park. The maximum possible average score is 12. The total average customer score is calculated by adding together the average score of the three elements shown below.