Frequently Asked Questions

Please look at the questions below to see if your query has been answered, or alternatively search for an answer.

Bookings

Firstly, always read your voucher in full before travel. Additional instructions may be handed to you also when you drop off your car at the car park or via valet. These instructions will contain any steps that may be required on return. Normally for Meet and Greet services, once you are through customs it is necessary to contact a local number to advise them you are ready for your car.
After you have reserved a parking and you have received the confirmation email. Inside this you will find details on how to login. After you have logged in click on the Voucher button associated with your parking. You will need a free PDF file viewer to be able to view and print your vouchers.
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Your confirmation email is sent immediately at time of booking. If you haven't received it there is a good chance it may have been wrongly identified as spam (especially outlook/hotmail addresses). Please check your junk or spam folder first before contacting us. If you haven't received your confirmation email, but can login into the members area, a receipt can be obtained from there.
Login to the members area using the details contained on your confirmation email. Once logged in, select 'Update Parking Times' from the affected booking. Please give us as much advance warning as possible. If the duration of your stay has changed, we may need to quote you for the additional days.
If your outbound flight is delayed you must contact airportparking.co.uk on 0044 (1252) 813350 or the UK emergency number if identified on your parking voucher, who will make all reasonable endeavours to accommodate your request for a later airport pick-up.

First time visitors

You can find our full terms and conditions here.
Member of ABTAYes airportparking.co.uk is a member of ABTA. Our ABTA number is P6623
Ordering through airportparking.co.uk couldn't be safer. We have a secure certificate that encrypts all sensitive information during transport across the internet. This makes it impossible for people to read any of your details. Your payment is taken by a PCI compliant organisation which has to adhere to the strictest standards for data security with regular audits.
Using the search box found at the top of most pages, select the airport (and terminal if known) from the departure box. Select the date of arrival and date of departure from the airport car park. You also need to specify the number of passengers. Clicking on the search icon (magnifying glass) will start the search. Results will be shown against a map which has car park locations for guide purposes. Using the filters and data in the results, select the car park most suitable for your needs. Click on the book button and proceed into the booking process. Follow the instructions and you'll be parked in no time.

Payment Methods

For airport parking, we currently only accept payment in full at the time of booking.
3D Secure is a method that the banks have introduced to reduce fraud. By asking you to specifiy a password, that only you and the bank should know, the bank is ensuring that it's definitely you making the booking. 3D secure will often go by brand specific names such as Verified By Visa, Mastercard Secure code and Amex Safe Key, however they are all based on the same principle.
We accept payment by debit/credit card. Visa, Mastercard, Switch, Maestro, AMEX, Solo, Electron, JCB and Delta.
Paying by credit card will add a 2% surcharge onto your booking.

Website

If you have any problem with the site and have confirmed it can be repeated on a different device or computer, please contact us using our contact help page. This can be found here.

Why Use airport parking?

airport parking, designed to be simple and straightforward. Book your parking within minutes hassle-free.

Member of ABTA

We are a member of ABTA so you can book your parking in complete confidence.

Fantastic Prices

We don't have expensive call centres so can offer you the best prices online.

No Hidden Charges

We don't add hidden extras. We won't phone you back with a different price.

All Online

Everything managed from your member's area.

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