London Heathrow is the busiest airport in Europe. It is located 15 miles west of central London and easily accessible by road and rail. The airport has flights to 185 worldwide destinations in 84 countries and serves approx 73 million passengers per year.
The airport is located outside of the congestion zone and has good road links to the M25 and the M4. Passengers travelling from central London can take advantage of the Heathrow Express which runs every 15 minutes between the airport and London Paddington or, the Heathrow Connect which calls at several stations in West London along the way. The airport also has London Underground stations for all terminals on the Piccadilly line.
There are 4 terminals (T2, T3, T4 and T5) all with a full compliment of short stay, business and long stay car parks; valet parking or Meet and Greet services and, for Terminal 5 passengers, the innovative Pod parking. There are also a number of off-airport parking facilities providing meet and greet drivers or free shuttle services to the terminal. All airport parking solutions should be pre-booked.
If you find yourself in the wrong terminal you can walk through the pedestrian underpass between T2 and T3 (10 minutes). Otherwise, you will need to take the free shuttle train, Heathrow express or shuttle bus. If you have a London Oyster card you can also take the underground for free. Please be advised that all of these journeys take between 15 and 20 minutes. For connecting passengers, the Flight Connection buses transport you between terminals.
Heathrow Airport offers a whole host of services from spa and beauty treatments to porters and concierges, personal shoppers, shop & collect, home delivery and even it's own Heathrow Rewards loyalty points scheme. Free WiFi is available throughout for the duration of your stay and there are internet connected PCs in each terminal as well as ATMs, currency exchange facilities, toilets and baby changing (before and after security).
Fast Track for speedy passage through security to departures operates a little differently to most UK airports as it is not available for purchase. This service at Heathrow is currently available to selected passengers only, including first class and business class, AMEX Centurion card holders and top tier members of certain frequent flier programmes.
The airport offers a good balance of facilities and services for businesses and leisure travellers and, families travelling with children are not left out. Most restaurants have high chairs, kids menu's and activity packs; there are wider family parking bays in the on-airport car parks, play areas in the departure lounges (T2, T4 and T5) and a dedicated family lounge with play areas and a game zone in Terminal 3.
Shopping opportunities are plentiful, although there are few retail choices prior to security (WH Smith, Boots and M&S Simply Food in T2, T3 & T5). After security there is the World Duty Free shop in all Terminals. Harrods, luxury jewellery and accessory shops as well as designer brands such as Thomas Pink, Paul Smith, Michael Kors, Kurt Geiger, Cartier, Mulberry, Gucci and Hugo Boss all appear in at least one of the terminals.
All terminals have a coffee shop and a bar and restaurant prior to security. After security, each terminal has around 8 to 11 outlets with a full choice of coffee houses, cafe and restaurant bars, such as Caffe Nero, Eat, Pret a Manger, Leon, Strada, Rhubarb, Giraffe, Wagamama and Wetherspoons.
Premium lounges are available in all terminals and offer stylish surroundings with complimentary drinks and snacks. They have business facilities, papers and magazines; most also offer spa treatments and some have runway views. The No.1 Traveller lounge in T3 even has bedrooms (separate charge), games rooms and a cinema.